Pexip incident

Call Failures via Singapore PoP - Registered Endpoints and Zoom Guest Join

Ongoing since 06:10 AM UTC, affecting Calling.

monitoring Nov 04, 2026, 06:56 AM UTC

The issue has been identified and the outage mitigated. We will continue to monitor the performance of this location.

Started
Nov 04, 2026, 06:10 AM UTC
Resolved
Ongoing
Duration
● 48m
Detected by Pingoru
Nov 04, 2026, 06:10 AM UTC

Affected components

Calling

Update timeline

  1. investigating Nov 04, 2026, 06:10 AM UTC

    We are currently investigating an outage at the Singapore PoP affecting registered VTC endpoints. The call failure issue has also been reported for some Zoom Guest Join calls routing via this location. More information will be provided in due course.

  2. monitoring Nov 04, 2026, 06:56 AM UTC

    The issue has been identified and the outage mitigated. We will continue to monitor the performance of this location.

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