Resolved after 4 hours 24 minutes, affecting Financial Settlement Services, on November 12, 2026.
ANZ has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.
Affected components
Update timeline
- investigating Nov 12, 2026, 03:28 AM UTC
We’re aware of a payment file response issue currently impacting ANZ and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with ANZ to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We appreciate your patience and will provide you with an update within the hour.
- investigating Nov 12, 2026, 04:22 AM UTC
We’re continuing to investigate a payment file response issue currently impacting ANZ and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with ANZ to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We appreciate your patience and will provide you with an update within the hour.
- identified Nov 12, 2026, 05:12 AM UTC
The issue with ANZ is still ongoing. ANZ are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.
- identified Nov 12, 2026, 06:08 AM UTC
The issue with ANZ is remains ongoing. ANZ are continuing to work on resolving the issue. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.
- monitoring Nov 12, 2026, 06:53 AM UTC
We can confirm the payment file response issue impacting ANZ and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
- resolved Nov 12, 2026, 07:52 AM UTC
ANZ has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.
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