PEXA incident
Service Issue - Bank Of Queensland Disbursement Payment Delay.
PEXA experienced a minor incident on October 12, 2026 affecting Financial Settlement Services, lasting 3h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 12, 2026, 04:43 AM UTC
We’re aware of a payment file response issue currently impacting Bank Of Queensland and their transactions. Some Bank of Queensland (BOQ) disbursements may still be processing, despite workspace showing as “Completed and Disbursed” before BOQ has finished processing payments. In these cases funds may not yet have been received despite the completed status. Bank Of Queensland is actively working to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour. Please be advised this is not a PEXA Issue.
- identified Oct 12, 2026, 05:40 AM UTC
We’re aware of a payment file response issue currently impacting Bank Of Queensland and their transactions. Some Bank of Queensland (BOQ) disbursements may still be processing, despite workspace showing as “Completed and Disbursed” before BOQ has finished processing payments. In these cases funds may not yet have been received despite the completed status. Bank Of Queensland is actively working to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour. Please be advised this is not a PEXA Issue.
- identified Oct 12, 2026, 06:44 AM UTC
We’re aware of a payment file response issue currently impacting Bank Of Queensland and their transactions. Some Bank of Queensland (BOQ) disbursements may still be processing, despite workspace showing as “Completed and Disbursed” before BOQ has finished processing payments. In these cases funds may not yet have been received despite the completed status. Bank Of Queensland is actively working to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour. Please be advised this is not a PEXA Issue.
- resolved Oct 12, 2026, 07:46 AM UTC
Bank of Queensland has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Some Bank of Queensland (BOQ) disbursements may still be processing, despite workspace showing as “Completed and Disbursed” before BOQ has finished processing payments. In these cases funds may not yet have been received despite the completed status. Bank Of Queensland is actively working to have these payments completed shortly. We’re sorry for the inconvenience this has caused you and your customers.