Persona Identities incident
Degraded performance for Government ID, Selfie and Document verifications
Ongoing since 06:23 PM UTC.
We put a fix in place on Nov 9, 2026 at 10:30 AM PT (18:30 UTC) and are seeing recovery for the impacted products. We are monitoring closely to make sure the recovery holds.
Update timeline
- investigating Nov 09, 2026, 06:23 PM UTC
Starting at Nov 9, 2026 9:10 AM PT (17:10 UTC), we are seeing degraded performance affecting: • Government ID and Selfie verifications that use custom checks • Document verifications Some of these checks may not complete as expected. Our team is actively investigating, and we will share another update as soon as we know more.
- investigating Nov 09, 2026, 06:31 PM UTC
We put in a fix on Nov 9, 2026, at 10:18 AM PT (18:18 UTC) and are seeing recovery for the impacted products. We are monitoring closely to make sure the recovery holds.
- investigating Nov 09, 2026, 07:01 PM UTC
We put a fix in place on Nov 9, 2026 at 10:30 AM PT (18:30 UTC) and are seeing recovery for the impacted products. We are monitoring closely to make sure the recovery holds.
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