Persona Identities Outage History

Persona Identities is up right now

There were 12 Persona Identities outages since February 4, 2026. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.withpersona.com

Minor April 27, 2026

Selfie and Government ID Elevated Latency

Detected by Pingoru
Apr 27, 2026, 11:49 PM UTC
Resolved
Apr 27, 2026, 11:49 PM UTC
Duration
—
Affected: APIReportsWorkflowsWebhooksDashboardGraphVerificationsInquiries & CollectionsCases
Timeline · 2 updates
  1. resolved Apr 27, 2026, 09:39 PM UTC

    Status: Resolved On April 27, between 9:39 and 10:21 UTC, we experienced elevated latency affecting Selfie and Government ID verifications. The issue was mitigated by disabling and rolling back recent model changes that were contributing to the increased latency. Affected components Workflows (Operational) Reports (Operational) Webhooks (Operational) Verifications (Operational) Dashboard (Operational) API (Operational) Cases (Operational) Inquiries & Collections (Operational) Graph (Operational)

  2. resolved Apr 27, 2026, 11:49 PM UTC

    Status: Resolved Correction the issue was between 21:40 UTC - 22:22 UTC Affected components Verifications (Operational) Reports (Operational) Webhooks (Operational) Dashboard (Operational) API (Operational) Inquiries & Collections (Operational) Workflows (Operational) Graph (Operational) Cases (Operational)

Read the full incident report →

Minor April 21, 2026

Elevated External API Errors

Detected by Pingoru
Apr 21, 2026, 11:48 PM UTC
Resolved
Apr 21, 2026, 11:48 PM UTC
Duration
—
Affected: API
Timeline · 3 updates
  1. investigating Apr 21, 2026, 10:14 PM UTC

    Status: Investigating Customers are experiencing elevated 400 error response codes. Affected components API (Degraded performance)

  2. monitoring Apr 21, 2026, 11:10 PM UTC

    Status: Monitoring Full rollback at 10:12 PM UTC resolved the issue. We are currently monitoring to confirm full resolution. Affected components API (Degraded performance)

  3. resolved Apr 21, 2026, 11:48 PM UTC

    Status: Resolved Between 19:00 UTC and 22:12 UTC, customers intermittently saw elevated 400 error API responses. The issue is now resolved. Affected components API (Operational)

Read the full incident report →

Minor March 27, 2026

Degraded Performance for Verifications

Detected by Pingoru
Mar 27, 2026, 12:00 AM UTC
Resolved
Mar 27, 2026, 12:00 AM UTC
Duration
—
Affected: Verifications
Timeline · 3 updates
  1. investigating Mar 06, 2026, 04:00 AM UTC

    Status: Investigating Starting at 3:00 UTC, March 25, we are investigating an issue causing an increase in tail latencies for verifications. Our team is actively working to identify the root cause and restore normal performance. We will provide updates as more information becomes available. Affected components Verifications (Degraded performance)

  2. monitoring Mar 26, 2026, 11:54 PM UTC

    Status: Monitoring Verification latency has improved following mitigation efforts. Affected components Verifications (Operational)

  3. resolved Mar 27, 2026, 12:00 AM UTC

    Status: Resolved Resolved – Clarification Earlier, we notified you of a potential increase in verification latency. The increase was briefly impacting p95 and should not have been noticeable for the majority of customers. This notification was triggered prematurely in the spirit of transparency, we apologize for any confusion caused. All systems have been operating normally. Affected components Verifications (Operational)

Read the full incident report →

Minor March 19, 2026

Increased latency

Detected by Pingoru
Mar 19, 2026, 11:49 PM UTC
Resolved
Mar 19, 2026, 11:49 PM UTC
Duration
—
Affected: Workflows
Timeline · 3 updates
  1. investigating Mar 19, 2026, 10:11 PM UTC

    Status: Investigating Acknowledge (investigating) - We're currently investigating elevated response times with event-triggered workflows in the US region. We'll post an update soon. Affected components Workflows (Degraded performance)

  2. monitoring Mar 19, 2026, 10:50 PM UTC

    Status: Monitoring We experienced elevated latency in our workflows product between 22:36 UTC - 23:15 PM UTC. We have returned to normal operating levels and are currently monitoring the situation. Affected components Workflows (Degraded performance)

  3. resolved Mar 19, 2026, 11:49 PM UTC

    Status: Resolved We experienced elevated latency in our workflows product between 22:36 UTC and 23:15 PM UTC in the US region. This is now resolved. Affected components Workflows (Operational)

Read the full incident report →

Minor February 20, 2026

Elevated workflow latency

Detected by Pingoru
Feb 20, 2026, 10:35 PM UTC
Resolved
Feb 20, 2026, 10:35 PM UTC
Duration
—
Timeline · 2 updates
  1. monitoring Feb 20, 2026, 10:34 PM UTC

    Status: Monitoring Between 22:10 PM and 22:25 PM, we saw increased latency across a limited subset of workflows in our US region. A fix has been applied and we have seen performance return to normal for impacted workflows.

  2. resolved Feb 20, 2026, 10:35 PM UTC

    Status: Resolved As of 22:25 PM we have seen performance return to normal for impacted workflows.

Read the full incident report →

Minor February 4, 2026

Degraded performance

Detected by Pingoru
Feb 04, 2026, 09:16 PM UTC
Resolved
Feb 04, 2026, 09:16 PM UTC
Duration
—
Timeline · 9 updates
  1. investigating Feb 04, 2026, 07:24 PM UTC

    Status: Investigating We're experiencing a service outage as of 19:24 UTC. Our team is actively investigating the issue. We'll post an update soon

  2. identified Feb 04, 2026, 07:55 PM UTC

    Status: Identified We've identified the issue and are working to restore service.

  3. identified Feb 04, 2026, 08:00 PM UTC

    Status: Identified We are continuing to work on a fix. The dashboard is accessible and inquiries, verification, and workflows are intermittently being processed across all regions.

  4. identified Feb 04, 2026, 08:12 PM UTC

    Status: Identified Functionality in DE region has been restored. We are working to restore full functionality in US region.

  5. identified Feb 04, 2026, 08:31 PM UTC

    Status: Identified We are seeing degraded performance across DE and US regions. We are continuing to work to restore full functionality across all regions.

  6. identified Feb 04, 2026, 08:41 PM UTC

    Status: Identified All transactions-based flow are fully functional across US and DE shards. We are working on restoring functionality for inquiry-based flows.

  7. monitoring Feb 04, 2026, 08:45 PM UTC

    Status: Monitoring We are currently processing all transactions, inquiries, workflows and verification. We are continuing to monitor to ensure full functionality has been restored.

  8. monitoring Feb 04, 2026, 09:08 PM UTC

    Status: Monitoring All functionality has been restored and we are fully operational. We are continuing to monitor.

  9. resolved Feb 04, 2026, 09:16 PM UTC

    Status: Resolved We are fully operational, the incident has been closed.

Read the full incident report →

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