Persona Identities had 98 outages in the last 2 years totaling 2h 30m of downtime — averaging 4 incidents per month.
There were 98 Persona Identities outages since October 24, 2025 totaling 2h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.
This incident has been resolved. Between 7:00PM and 8:47PM UTC (12:00–1:47 PM PDT), some DocAI verifications may have failed to process or returned unexpected results. Verifications have been processing normally since 8:47PM UTC. We apologize for the disruption and thank you for your patience.
Document verification cancellations and processing times remain at normal levels. This incident is resolved.
As of 11:12 PM UTC, Government ID verification pass rates have returned to normal. This incident is now resolved.
We’re seeing signs of recovery as of 10:20 PM UTC. We're continuing to monitor.
We're investigating an increase in Government ID verification failures starting at 9:58 PM UTC.
MX Database verification pass rates returned to normal at approximately 8:20 AM UTC and have remained stable since. We’ve confirmed the issue is fully resolved.
MX Database verification pass rates began improving at approximately 8:15 AM UTC. We're continuing to monitor to confirm a full recovery.
We've confirmed that RENAPO (Registro Nacional de Población), the Mexican government agency responsible for registering and verifying the identities of residents in Mexico and Mexican citizens abroad, is experiencing an intermittent outage that is impacting MX Database verification pass rates. We will share updates as more information becomes available.
We're investigating degraded pass rates for MX Database verifications which started at 5:15 AM UTC.
RENAPO (Registro Nacional de Población), Mexican government agency responsible for registering and verifying the identity of all residents in Mexico and Mexican citizens living abroad, is undergoing maintenance until September 17th, 20206 at 6:00 UTC. Until the service is restored, MX DBV will continue to fail. We'll update the status once RENAPO is back in service.
We're investigating a high failure rate in MX Database verifications which started at 2:40AM UTC.
Maintenance has completed
Maintenance has started
Maintenance has completed
Maintenance has started
To ensure optimal performance and security, we will be performing maintenance on Thursday, September 10, 2026 from 03:00 – 4:00 UTC on one of the databases in our US multi-tenant environment. We anticipate less than 10 seconds of downtime.
We have confirmed that as of of Sep 1, 2026, 9:40 AM PDT (Sep 1, 2026, 4:40 PM UTC), performance across all products have been restored.
As of Sep 1, 2026, 9:40 AM PDT (Sep 1, 2026, 4:40 PM UTC), Dashboard access has been restored. We are still monitoring the recovery of other products.
As of Sep 1, 2026, 9:30 AM PDT (Sep 1, 2026, 4:30 PM UTC), Dashboard access is returning. We are still monitoring the recovery of other products.
To ensure optimal performance and security, we will be performing routine maintenance on Tuesday, September 15, 2026 from 04:00 – 05:00 UTC in our US multi-tenant environment. During a brief portion of this window, customers in this environment may experience minor increases in API latency or occasional transient errors as database systems are updated. Any impact is expected to be short-lived and self-resolving. No customer action is required. We will post updates to this page if the maintenance window is extended or if any unexpected issues arise.
Between 4:00 UTC and 8:19 UTC, we experienced OCR errors impacting government ID verifications. This is now resolved.
Our team has identified the source and a fix is being rolled out. We are monitoring to confirm full resolution.
Starting at 4:00PM UTC, we are observing intermittent OCR issues. This may cause a spike in Government ID verification attempt failures, though retry attempts should be successful.
As of Aug 18, 2026, 11:59 PM PDT (Aug 19, 2026, 6:59 AM UTC) this issue has been resolved and we are seeing services recovering
We are currently investigating degraded service on inquiries and verifications.