Persona Identities incident
Degraded Brazil SERPRO verifications — Investigating
Ongoing since 01:54 PM UTC.
From Nov 7 2026 11:27-13:40 UTC, verifications that use Brazil's SERPRO service (database verification and digital ID checks) were impacted because our upstream provider is unavailable. Database SERPRO verifications during this time were cancelled. Other verification methods, including government ID, are not affected.
Update timeline
- investigating Nov 07, 2026, 01:54 PM UTC
From Nov 7 2026 11:27-13:40 UTC, verifications that use Brazil's SERPRO service (database verification and digital ID checks) were impacted because our upstream provider is unavailable. Database SERPRO verifications during this time were cancelled. Other verification methods, including government ID, are not affected.
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