Person Search Errors
Affected: Person Search API
Timeline · 2 updates
- identified May 29, 2026, 05:20 PM UTC
All customer queries are returning errors
- resolved May 29, 2026, 05:30 PM UTC
This incident has been resolved.
People Data Labs Outage History
People Data Labs is up right nowPeople Data Labs had 15 outages in the last 2 years totaling 743h 39m of downtime — averaging 0.6 incidents per month.
There were 15 People Data Labs outages since December 18, 2024 totaling 743h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.
Login Flow Issues
Affected: Web PortalLogin Service
Timeline · 4 updates
- investigating Feb 04, 2026, 05:47 PM UTC
Users are experiencing issues with logging into the platform and accessing their credits. We are currently investigating the issue.
- identified Feb 04, 2026, 07:48 PM UTC
The issue has been identified and a fix is being implemented
- monitoring Feb 04, 2026, 08:17 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Feb 05, 2026, 07:56 PM UTC
We identified an issue that was impacting access to the dashboard for a subset of accounts. We implemented a fix today at 11:45AM PT that ensures impacted users are able to successfully log in and access the API. If you are experiencing any issues with accessing your account and/or making API calls, please reach out to [email protected].
PDL API Endpoints Elevated Error Rate
Affected: Person Enrichment APICompany Enrichment APILocation Cleaner APISandbox Person Enrichment APIPerson Search APIBulk Company Enrichment APIPerson Preview Enrichment APICompany Cleaner APISandbox Person Search APIPerson Bulk Enrichment APIPerson Identify APISchool Cleaner APISandbox Person Identify APIPerson Retrieve APISandbox Company Enrichment APICompany Search APIPerson Bulk Retrieve APISandbox Company Search APIAutocompleteJob Title Enrichment APIIP Enrichment APIPerson Changelog API
Timeline · 4 updates
- investigating Oct 07, 2025, 01:28 PM UTC
We are currently investigating this issue.
- identified Oct 07, 2025, 01:31 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 07, 2025, 01:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 07, 2025, 03:16 PM UTC
This incident has been resolved.
API Dashboard Issue
Timeline · 1 update
- resolved Sep 30, 2025, 06:51 PM UTC
Customers experienced errors when viewing or managing subscriptions on the "Plans & billing" page.
Degraded API Performance
Timeline · 1 update
- resolved Sep 04, 2025, 09:10 PM UTC
Between 5:15 AM and 8:30 AM PST on September 4, our APIs experienced degraded performance due to a system health check misconfiguration, which has since been resolved, and we are updating our monitoring to prevent it from recurring.
API Returning 500
Affected: Person Enrichment APICompany Enrichment APILocation Cleaner APIPerson Search APIBulk Company Enrichment APIPerson Preview Enrichment APICompany Cleaner APIPerson Bulk Enrichment APIPerson Identify APISchool Cleaner APIPerson Retrieve APICompany Search APIPerson Bulk Retrieve APIAutocompleteJob Title Enrichment APIIP Enrichment APIPerson Changelog API
Timeline · 3 updates
- identified Aug 20, 2025, 01:58 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 20, 2025, 02:07 PM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 20, 2025, 02:15 PM UTC
This incident has been resolved.
Partial Outage: API Dashboard Usage Page
Affected: Web Portal
Timeline · 2 updates
- identified Jul 17, 2025, 04:22 PM UTC
Usage data won’t display in the Usage page in API Dashboard for ranges over 180 days and will show “No data yet.” To view usage, use 180-day increments.
- resolved Aug 15, 2025, 03:58 PM UTC
Thank you for your patience while we implemented a fix. All users can now view usage data for date rangers greater than 180 days in length. If you run into any further issues, please create a support request here: https://support.peopledatalabs.com/hc/en-us/requests/new
API Dashboard Credits Display Issue
Timeline · 1 update
- resolved Jul 01, 2025, 06:50 PM UTC
We identified an issue where Enterprise plans were not appearing in the API Dashboard home and plans & billing page pages. This is purely a display issue and credits have procured as expected with no impact on API performance.
API Dashboard Unavailable
Timeline · 1 update
- resolved Jun 20, 2025, 06:40 PM UTC
The API dashboard was unavailable for all customers the afternoon of Wednesday, June 18
API Timeouts
Affected: Person Search APIPerson Identify APICompany Search APIAutocompleteJob Title Enrichment APIIP Enrichment APIPerson Changelog API
Timeline · 4 updates
- investigating Apr 18, 2025, 12:02 PM UTC
We are currently investigating this issue.
- investigating Apr 18, 2025, 12:02 PM UTC
We are investigating an issue affecting all api endpoints where responses are timing out.
- investigating Apr 18, 2025, 12:36 PM UTC
We are continuing to investigate this issue.
- resolved Apr 18, 2025, 12:36 PM UTC
The issue has been identified and resolved. We observed that the outage began at approximately 11:20 PM PST on April 17, 2025. We will continue to monitor.
Increased errors from Company Enrich API
Affected: Company Enrichment API
Timeline · 3 updates
- identified Mar 19, 2025, 12:49 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 19, 2025, 01:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 19, 2025, 01:53 AM UTC
This incident has been resolved.
API Outage
Affected: Person Enrichment APICompany Enrichment APILocation Cleaner APISandbox Person Enrichment APIPerson Search APIBulk Company Enrichment APIPerson Preview Enrichment APICompany Cleaner APISandbox Person Search APIPerson Bulk Enrichment APIPerson Identify APISchool Cleaner APISandbox Person Identify APIPerson Retrieve APICompany Search APIPerson Bulk Retrieve APIAutocomplete
Timeline · 3 updates
- identified Feb 20, 2025, 04:34 PM UTC
There is a major outage affecting all APIs. Location is presently being returned with incorrect results. We have identified the issue and are implementing a fix.
- monitoring Feb 20, 2025, 04:50 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Feb 20, 2025, 05:02 PM UTC
The incident has been resolved.
Elevated response times
Affected: Person Enrichment APICompany Enrichment APILocation Cleaner APISandbox Person Enrichment APIPerson Search APIBulk Company Enrichment APIPerson Preview Enrichment APICompany Cleaner APISandbox Person Search APIPerson Bulk Enrichment APIPerson Identify APISchool Cleaner APISandbox Person Identify APIPerson Retrieve APICompany Search APIPerson Bulk Retrieve APIAutocompleteJob Title Enrichment API
Timeline · 5 updates
- investigating Feb 06, 2025, 04:19 PM UTC
Customers are experiencing higher than normal response times from our API endpoints. Our teams are prioritizing this issue and will provide regular updates as we work toward a resolution. Next Update: Within 2 hours For urgent inquiries, please contact your account team.
- investigating Feb 06, 2025, 06:19 PM UTC
Our team is still investigating the ongoing issue, but have made significant improvements to the average response time Customers may continue to experience higher than normal response times from our API endpoints. Next Update: within 1 hour
- investigating Feb 06, 2025, 07:24 PM UTC
The team's investigation is continuing, and overall average response time should be improving for most customers. Some customers may continue to experience higher than normal response times from our API endpoints. Next Update: within 2 hours
- monitoring Feb 06, 2025, 09:18 PM UTC
We have identified the issue and put mitigation in place. We will continue to monitor before resolving, Customers should see normal response times from our API endpoints at this time. Next Update: within 2 hours
- resolved Feb 06, 2025, 11:46 PM UTC
This incident has been resolved.
Service Notification - Company Insights Data Gap in v29.0
Affected: Company Enrichment APIBulk Company Enrichment APICompany Search API
Timeline · 3 updates
- identified Jan 22, 2025, 04:26 PM UTC
We have identified an issue in the v29.0 release (deployed January 21, 2025) where Company Insights is not displaying the most recent months of aggregated headcount data as expected. Our engineering team is actively investigating the root cause and working on a resolution. Impact: - Company Insights in the API may show incomplete or missing data for the most recent reporting periods - This affects aggregate employee headcount calculations - A slight delay in License Deliveries as our team works towards a solution Our teams are prioritizing this issue and will provide regular updates as we work toward a resolution. Next Update: Within 2 hours For urgent inquiries, please contact your account team.
- identified Jan 22, 2025, 06:01 PM UTC
Status: Fix in Progress We have identified the root cause of the missing Company Insights data. The issue affects only the most recent month of company headcount data, while historical data remains. Our engineering team is implementing a targeted fix that is expected to restore the missing data by the end of the day. In the meantime, we've reverted the company index to the previous data version. Impact: - The recent company release has been rolled back - Company data referenced in the person data remains accurate and accessible - Person data is not impacted We expect to complete the data restoration today and will provide another update once the fix has been deployed.
- resolved Jan 23, 2025, 12:47 AM UTC
This incident has been resolved. The Company Enrichment, Company Search, and Bulk Company Enrichment APIs are now fully updated with v29.0 data and are functioning as expected.
Increased errors in some API endpoints
Affected: Person Enrichment APIPerson Bulk Enrichment APIPerson Identify API
Timeline · 3 updates
- identified Dec 18, 2024, 05:28 PM UTC
We have identified the issue and are implementing a fix
- monitoring Dec 18, 2024, 05:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 18, 2024, 05:40 PM UTC
This incident has been resolved.