Resolved after 1 day 2 hours, affecting Web Portal and Login Service, on February 4, 2026.
We identified an issue that was impacting access to the dashboard for a subset of accounts. We implemented a fix today at 11:45AM PT that ensures impacted users are able to successfully log in and access the API. If you are experiencing any issues with accessing your account and/or making API calls, please reach out to [email protected].
Affected components
Update timeline
- investigating Feb 04, 2026, 05:47 PM UTC
Users are experiencing issues with logging into the platform and accessing their credits. We are currently investigating the issue.
- identified Feb 04, 2026, 07:48 PM UTC
The issue has been identified and a fix is being implemented
- monitoring Feb 04, 2026, 08:17 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Feb 05, 2026, 07:56 PM UTC
We identified an issue that was impacting access to the dashboard for a subset of accounts. We implemented a fix today at 11:45AM PT that ensures impacted users are able to successfully log in and access the API. If you are experiencing any issues with accessing your account and/or making API calls, please reach out to [email protected].
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