People Data Labs incident

Degraded API Performance

Resolved after 5 hours 30 minutes, on September 4, 2025.

resolved Sep 04, 2025, 09:10 PM UTC

Between 5:15 AM and 8:30 AM PST on September 4, our APIs experienced degraded performance due to a system health check misconfiguration, which has since been resolved, and we are updating our monitoring to prevent it from recurring.

Started
Sep 04, 2025, 11:00 AM UTC
Resolved
Sep 04, 2025, 04:30 PM UTC
Duration
5h 30m
Detected by Pingoru
Sep 04, 2025, 11:00 AM UTC

Update timeline

  1. resolved Sep 04, 2025, 09:10 PM UTC

    Between 5:15 AM and 8:30 AM PST on September 4, our APIs experienced degraded performance due to a system health check misconfiguration, which has since been resolved, and we are updating our monitoring to prevent it from recurring.

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