People Data Labs Outage History
People Data Labs is up right nowPingoru has recorded 30 incidents for People Data Labs: 5 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 511 (0%) |
Incidents, newest first
Notice September 16, 2026 Elevated API error rate 10m
Started Sep 16, 2026, 12:00 AM UTC· resolved Sep 16, 2026, 12:10 AM UTC
- resolved Sep 16, 2026, 01:26 PM UTC
As part of our release process, there was a deployment issue with our underlying location cleaning and canonicalization app that caused requests with locations included to fail for about 10 minutes.
Notice August 9, 2026 Reduced IP enrich API performance –
Started Aug 09, 2026, 05:00 PM UTC· resolved Aug 09, 2026, 05:00 PM UTC
- resolved Aug 10, 2026, 04:44 PM UTC
We identified and resolved an issue causing IP enrich queries to time out or take longer than normal
Critical June 22, 2026 API Dashboard Elevated Error Rate 1h 3m Web Portal
Started Jun 22, 2026, 06:16 PM UTC· resolved Jun 22, 2026, 07:19 PM UTC
- investigating Jun 22, 2026, 06:59 PM UTC
We are currently investigating this issue.
- resolved Jun 22, 2026, 07:19 PM UTC
This incident has been resolved.
Critical May 29, 2026 Person Search Errors 1h 11m Person Search API
Started May 29, 2026, 04:19 PM UTC· resolved May 29, 2026, 05:30 PM UTC
- identified May 29, 2026, 05:20 PM UTC
All customer queries are returning errors
- resolved May 29, 2026, 05:30 PM UTC
This incident has been resolved.
Minor February 4, 2026 Login Flow Issues 1d 2h Web Portal, Login Service
Started Feb 04, 2026, 05:47 PM UTC· resolved Feb 05, 2026, 07:56 PM UTC
- investigating Feb 04, 2026, 05:47 PM UTC
Users are experiencing issues with logging into the platform and accessing their credits. We are currently investigating the issue.
- identified Feb 04, 2026, 07:48 PM UTC
The issue has been identified and a fix is being implemented
- monitoring Feb 04, 2026, 08:17 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Feb 05, 2026, 07:56 PM UTC
We identified an issue that was impacting access to the dashboard for a subset of accounts. We implemented a fix today at 11:45AM PT that ensures impacted users are able to successfully log in and access the API. If you are experiencing any issues with accessing your account and/or making API calls, please reach out to [email protected].
Minor October 7, 2025 PDL API Endpoints Elevated Error Rate 1h 47m Person Enrichment API, Company Enrichment API, Location Cleaner API, Sandbox Person Enrichment API and 18 more
Started Oct 07, 2025, 01:28 PM UTC· resolved Oct 07, 2025, 03:16 PM UTC
- investigating Oct 07, 2025, 01:28 PM UTC
We are currently investigating this issue.
- identified Oct 07, 2025, 01:31 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 07, 2025, 01:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 07, 2025, 03:16 PM UTC
This incident has been resolved.
Notice September 30, 2025 API Dashboard Issue –
Started Sep 30, 2025, 05:15 PM UTC· resolved Sep 30, 2025, 05:15 PM UTC
- resolved Sep 30, 2025, 06:51 PM UTC
Customers experienced errors when viewing or managing subscriptions on the "Plans & billing" page.
Minor September 4, 2025 Degraded API Performance 5h 30m
Started Sep 04, 2025, 11:00 AM UTC· resolved Sep 04, 2025, 04:30 PM UTC
- resolved Sep 04, 2025, 09:10 PM UTC
Between 5:15 AM and 8:30 AM PST on September 4, our APIs experienced degraded performance due to a system health check misconfiguration, which has since been resolved, and we are updating our monitoring to prevent it from recurring.
Critical August 20, 2025 API Returning 500 17m Person Enrichment API, Company Enrichment API, Location Cleaner API, Person Search API and 13 more
Started Aug 20, 2025, 01:58 PM UTC· resolved Aug 20, 2025, 02:15 PM UTC
- identified Aug 20, 2025, 01:58 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 20, 2025, 02:07 PM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 20, 2025, 02:15 PM UTC
This incident has been resolved.
Minor July 17, 2025 Partial Outage: API Dashboard Usage Page 28d 23h Web Portal
Started Jul 17, 2025, 04:22 PM UTC· resolved Aug 15, 2025, 03:58 PM UTC
- identified Jul 17, 2025, 04:22 PM UTC
Usage data won’t display in the Usage page in API Dashboard for ranges over 180 days and will show “No data yet.” To view usage, use 180-day increments.
- resolved Aug 15, 2025, 03:58 PM UTC
Thank you for your patience while we implemented a fix. All users can now view usage data for date rangers greater than 180 days in length. If you run into any further issues, please create a support request here: https://support.peopledatalabs.com/hc/en-us/requests/new
Notice July 1, 2025 API Dashboard Credits Display Issue –
Started Jul 01, 2025, 01:00 PM UTC· resolved Jul 01, 2025, 01:00 PM UTC
- resolved Jul 01, 2025, 06:50 PM UTC
We identified an issue where Enterprise plans were not appearing in the API Dashboard home and plans & billing page pages. This is purely a display issue and credits have procured as expected with no impact on API performance.
Major June 18, 2025 API Dashboard Unavailable –
Started Jun 18, 2025, 07:43 PM UTC· resolved Jun 18, 2025, 07:43 PM UTC
- resolved Jun 20, 2025, 06:40 PM UTC
The API dashboard was unavailable for all customers the afternoon of Wednesday, June 18
Major April 18, 2025 API Timeouts 34m Person Search API, Person Identify API, Company Search API, Autocomplete and 3 more
Started Apr 18, 2025, 12:02 PM UTC· resolved Apr 18, 2025, 12:36 PM UTC
- investigating Apr 18, 2025, 12:02 PM UTC
We are currently investigating this issue.
- investigating Apr 18, 2025, 12:02 PM UTC
We are investigating an issue affecting all api endpoints where responses are timing out.
- investigating Apr 18, 2025, 12:36 PM UTC
We are continuing to investigate this issue.
- resolved Apr 18, 2025, 12:36 PM UTC
The issue has been identified and resolved. We observed that the outage began at approximately 11:20 PM PST on April 17, 2025. We will continue to monitor.
Major March 19, 2025 Increased errors from Company Enrich API 1h 4m Company Enrichment API
Started Mar 19, 2025, 12:49 AM UTC· resolved Mar 19, 2025, 01:53 AM UTC
- identified Mar 19, 2025, 12:49 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 19, 2025, 01:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 19, 2025, 01:53 AM UTC
This incident has been resolved.
Critical February 20, 2025 API Outage 28m Person Enrichment API, Company Enrichment API, Location Cleaner API, Sandbox Person Enrichment API and 13 more
Started Feb 20, 2025, 04:34 PM UTC· resolved Feb 20, 2025, 05:02 PM UTC
- identified Feb 20, 2025, 04:34 PM UTC
There is a major outage affecting all APIs. Location is presently being returned with incorrect results. We have identified the issue and are implementing a fix.
- monitoring Feb 20, 2025, 04:50 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Feb 20, 2025, 05:02 PM UTC
The incident has been resolved.
Minor February 6, 2025 Elevated response times 7h 27m Person Enrichment API, Company Enrichment API, Location Cleaner API, Sandbox Person Enrichment API and 14 more
Started Feb 06, 2025, 04:19 PM UTC· resolved Feb 06, 2025, 11:46 PM UTC
- investigating Feb 06, 2025, 04:19 PM UTC
Customers are experiencing higher than normal response times from our API endpoints. Our teams are prioritizing this issue and will provide regular updates as we work toward a resolution. Next Update: Within 2 hours For urgent inquiries, please contact your account team.
- investigating Feb 06, 2025, 06:19 PM UTC
Our team is still investigating the ongoing issue, but have made significant improvements to the average response time Customers may continue to experience higher than normal response times from our API endpoints. Next Update: within 1 hour
- investigating Feb 06, 2025, 07:24 PM UTC
The team's investigation is continuing, and overall average response time should be improving for most customers. Some customers may continue to experience higher than normal response times from our API endpoints. Next Update: within 2 hours
- monitoring Feb 06, 2025, 09:18 PM UTC
We have identified the issue and put mitigation in place. We will continue to monitor before resolving, Customers should see normal response times from our API endpoints at this time. Next Update: within 2 hours
- resolved Feb 06, 2025, 11:46 PM UTC
This incident has been resolved.
Major January 22, 2025 Service Notification - Company Insights Data Gap in v29.0 8h 21m Company Enrichment API, Bulk Company Enrichment API, Company Search API
Started Jan 22, 2025, 04:26 PM UTC· resolved Jan 23, 2025, 12:47 AM UTC
- identified Jan 22, 2025, 04:26 PM UTC
We have identified an issue in the v29.0 release (deployed January 21, 2025) where Company Insights is not displaying the most recent months of aggregated headcount data as expected. Our engineering team is actively investigating the root cause and working on a resolution. Impact: - Company Insights in the API may show incomplete or missing data for the most recent reporting periods - This affects aggregate employee headcount calculations - A slight delay in License Deliveries as our team works towards a solution Our teams are prioritizing this issue and will provide regular updates as we work toward a resolution. Next Update: Within 2 hours For urgent inquiries, please contact your account team.
- identified Jan 22, 2025, 06:01 PM UTC
Status: Fix in Progress We have identified the root cause of the missing Company Insights data. The issue affects only the most recent month of company headcount data, while historical data remains. Our engineering team is implementing a targeted fix that is expected to restore the missing data by the end of the day. In the meantime, we've reverted the company index to the previous data version. Impact: - The recent company release has been rolled back - Company data referenced in the person data remains accurate and accessible - Person data is not impacted We expect to complete the data restoration today and will provide another update once the fix has been deployed.
- resolved Jan 23, 2025, 12:47 AM UTC
This incident has been resolved. The Company Enrichment, Company Search, and Bulk Company Enrichment APIs are now fully updated with v29.0 data and are functioning as expected.
Major December 18, 2024 Increased errors in some API endpoints 42m Person Enrichment API, Person Bulk Enrichment API, Person Identify API
Started Dec 18, 2024, 04:58 PM UTC· resolved Dec 18, 2024, 05:40 PM UTC
- identified Dec 18, 2024, 05:28 PM UTC
We have identified the issue and are implementing a fix
- monitoring Dec 18, 2024, 05:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 18, 2024, 05:40 PM UTC
This incident has been resolved.