People Data Labs experienced a major incident on September 11, 2025 affecting Person Enrichment API and Company Enrichment API and 1 more component, lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Person Enrichment APICompany Enrichment APILocation Cleaner APIPerson Search APIBulk Company Enrichment APIPerson Preview Enrichment APICompany Cleaner APIPerson Bulk Enrichment APIPerson Identify APISchool Cleaner API
Update timeline
- investigating Sep 11, 2025, 10:15 AM UTC
We are currently investigating this issue
- monitoring Sep 11, 2025, 10:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 11, 2025, 01:23 PM UTC
During the night from ~10:28pm PST to ~3:45am PST we had an outage of our location cleaning app, which caused disruption to the Person / Company Enrichment APIs, the Identify API, and a total outage of the Location Cleaner Endpoint. We've got the issue remediated now and are monitoring in case of further disruption.