People Data Labs Outage History

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People Data Labs had 14 outages in the last 2 years totaling 742h 28m of downtime — averaging 0.6 incidents per month.

There were 14 People Data Labs outages since December 18, 2024 totaling 742h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.peopledatalabs.com

Minor February 4, 2026

Login Flow Issues

Detected by Pingoru
Feb 04, 2026, 05:47 PM UTC
Resolved
Feb 05, 2026, 07:56 PM UTC
Duration
1d 2h
Affected: Web PortalLogin Service
Timeline · 4 updates
  1. investigating Feb 04, 2026, 05:47 PM UTC

    Users are experiencing issues with logging into the platform and accessing their credits. We are currently investigating the issue.

  2. identified Feb 04, 2026, 07:48 PM UTC

    The issue has been identified and a fix is being implemented

  3. monitoring Feb 04, 2026, 08:17 PM UTC

    A fix has been implemented and we are monitoring the results

  4. resolved Feb 05, 2026, 07:56 PM UTC

    We identified an issue that was impacting access to the dashboard for a subset of accounts. We implemented a fix today at 11:45AM PT that ensures impacted users are able to successfully log in and access the API. If you are experiencing any issues with accessing your account and/or making API calls, please reach out to [email protected].

Read the full incident report →

Minor October 7, 2025

PDL API Endpoints Elevated Error Rate

Detected by Pingoru
Oct 07, 2025, 01:28 PM UTC
Resolved
Oct 07, 2025, 03:16 PM UTC
Duration
1h 47m
Affected: Person Enrichment APICompany Enrichment APILocation Cleaner APISandbox Person Enrichment APIPerson Search APIBulk Company Enrichment APIPerson Preview Enrichment APICompany Cleaner APISandbox Person Search APIPerson Bulk Enrichment APIPerson Identify APISchool Cleaner APISandbox Person Identify APIPerson Retrieve APISandbox Company Enrichment APICompany Search APIPerson Bulk Retrieve APISandbox Company Search APIAutocompleteJob Title Enrichment APIIP Enrichment APIPerson Changelog API
Timeline · 4 updates
  1. investigating Oct 07, 2025, 01:28 PM UTC

    We are currently investigating this issue.

  2. identified Oct 07, 2025, 01:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 07, 2025, 01:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 07, 2025, 03:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 30, 2025

API Dashboard Issue

Detected by Pingoru
Sep 30, 2025, 06:51 PM UTC
Resolved
Sep 30, 2025, 05:15 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 30, 2025, 06:51 PM UTC

    Customers experienced errors when viewing or managing subscriptions on the "Plans & billing" page.

Read the full incident report →

Minor September 4, 2025

Degraded API Performance

Detected by Pingoru
Sep 04, 2025, 09:10 PM UTC
Resolved
Sep 04, 2025, 11:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 04, 2025, 09:10 PM UTC

    Between 5:15 AM and 8:30 AM PST on September 4, our APIs experienced degraded performance due to a system health check misconfiguration, which has since been resolved, and we are updating our monitoring to prevent it from recurring.

Read the full incident report →

Critical August 20, 2025

API Returning 500

Detected by Pingoru
Aug 20, 2025, 01:58 PM UTC
Resolved
Aug 20, 2025, 02:15 PM UTC
Duration
17m
Affected: Person Enrichment APICompany Enrichment APILocation Cleaner APIPerson Search APIBulk Company Enrichment APIPerson Preview Enrichment APICompany Cleaner APIPerson Bulk Enrichment APIPerson Identify APISchool Cleaner APIPerson Retrieve APICompany Search APIPerson Bulk Retrieve APIAutocompleteJob Title Enrichment APIIP Enrichment APIPerson Changelog API
Timeline · 3 updates
  1. identified Aug 20, 2025, 01:58 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Aug 20, 2025, 02:07 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Aug 20, 2025, 02:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 17, 2025

Partial Outage: API Dashboard Usage Page

Detected by Pingoru
Jul 17, 2025, 04:22 PM UTC
Resolved
Aug 15, 2025, 03:58 PM UTC
Duration
28d 23h
Affected: Web Portal
Timeline · 2 updates
  1. identified Jul 17, 2025, 04:22 PM UTC

    Usage data won’t display in the Usage page in API Dashboard for ranges over 180 days and will show “No data yet.” To view usage, use 180-day increments.

  2. resolved Aug 15, 2025, 03:58 PM UTC

    Thank you for your patience while we implemented a fix. All users can now view usage data for date rangers greater than 180 days in length. If you run into any further issues, please create a support request here: https://support.peopledatalabs.com/hc/en-us/requests/new

Read the full incident report →

Notice July 1, 2025

API Dashboard Credits Display Issue

Detected by Pingoru
Jul 01, 2025, 06:50 PM UTC
Resolved
Jul 01, 2025, 01:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 01, 2025, 06:50 PM UTC

    We identified an issue where Enterprise plans were not appearing in the API Dashboard home and plans & billing page pages. This is purely a display issue and credits have procured as expected with no impact on API performance.

Read the full incident report →

Major June 20, 2025

API Dashboard Unavailable

Detected by Pingoru
Jun 20, 2025, 06:40 PM UTC
Resolved
Jun 18, 2025, 07:43 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 20, 2025, 06:40 PM UTC

    The API dashboard was unavailable for all customers the afternoon of Wednesday, June 18

Read the full incident report →

Major April 18, 2025

API Timeouts

Detected by Pingoru
Apr 18, 2025, 12:02 PM UTC
Resolved
Apr 18, 2025, 12:36 PM UTC
Duration
34m
Affected: Person Search APIPerson Identify APICompany Search APIAutocompleteJob Title Enrichment APIIP Enrichment APIPerson Changelog API
Timeline · 4 updates
  1. investigating Apr 18, 2025, 12:02 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 18, 2025, 12:02 PM UTC

    We are investigating an issue affecting all api endpoints where responses are timing out.

  3. investigating Apr 18, 2025, 12:36 PM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 18, 2025, 12:36 PM UTC

    The issue has been identified and resolved. We observed that the outage began at approximately 11:20 PM PST on April 17, 2025. We will continue to monitor.

Read the full incident report →

Major March 19, 2025

Increased errors from Company Enrich API

Detected by Pingoru
Mar 19, 2025, 12:49 AM UTC
Resolved
Mar 19, 2025, 01:53 AM UTC
Duration
1h 4m
Affected: Company Enrichment API
Timeline · 3 updates
  1. identified Mar 19, 2025, 12:49 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Mar 19, 2025, 01:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 19, 2025, 01:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 20, 2025

API Outage

Detected by Pingoru
Feb 20, 2025, 04:34 PM UTC
Resolved
Feb 20, 2025, 05:02 PM UTC
Duration
28m
Affected: Person Enrichment APICompany Enrichment APILocation Cleaner APISandbox Person Enrichment APIPerson Search APIBulk Company Enrichment APIPerson Preview Enrichment APICompany Cleaner APISandbox Person Search APIPerson Bulk Enrichment APIPerson Identify APISchool Cleaner APISandbox Person Identify APIPerson Retrieve APICompany Search APIPerson Bulk Retrieve APIAutocomplete
Timeline · 3 updates
  1. identified Feb 20, 2025, 04:34 PM UTC

    There is a major outage affecting all APIs. Location is presently being returned with incorrect results. We have identified the issue and are implementing a fix.

  2. monitoring Feb 20, 2025, 04:50 PM UTC

    A fix has been implemented, and we are monitoring the results.

  3. resolved Feb 20, 2025, 05:02 PM UTC

    The incident has been resolved.

Read the full incident report →

Minor February 6, 2025

Elevated response times

Detected by Pingoru
Feb 06, 2025, 04:19 PM UTC
Resolved
Feb 06, 2025, 11:46 PM UTC
Duration
7h 27m
Affected: Person Enrichment APICompany Enrichment APILocation Cleaner APISandbox Person Enrichment APIPerson Search APIBulk Company Enrichment APIPerson Preview Enrichment APICompany Cleaner APISandbox Person Search APIPerson Bulk Enrichment APIPerson Identify APISchool Cleaner APISandbox Person Identify APIPerson Retrieve APICompany Search APIPerson Bulk Retrieve APIAutocompleteJob Title Enrichment API
Timeline · 5 updates
  1. investigating Feb 06, 2025, 04:19 PM UTC

    Customers are experiencing higher than normal response times from our API endpoints. Our teams are prioritizing this issue and will provide regular updates as we work toward a resolution. Next Update: Within 2 hours For urgent inquiries, please contact your account team.

  2. investigating Feb 06, 2025, 06:19 PM UTC

    Our team is still investigating the ongoing issue, but have made significant improvements to the average response time Customers may continue to experience higher than normal response times from our API endpoints. Next Update: within 1 hour

  3. investigating Feb 06, 2025, 07:24 PM UTC

    The team's investigation is continuing, and overall average response time should be improving for most customers. Some customers may continue to experience higher than normal response times from our API endpoints. Next Update: within 2 hours

  4. monitoring Feb 06, 2025, 09:18 PM UTC

    We have identified the issue and put mitigation in place. We will continue to monitor before resolving, Customers should see normal response times from our API endpoints at this time. Next Update: within 2 hours

  5. resolved Feb 06, 2025, 11:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 22, 2025

Service Notification - Company Insights Data Gap in v29.0

Detected by Pingoru
Jan 22, 2025, 04:26 PM UTC
Resolved
Jan 23, 2025, 12:47 AM UTC
Duration
8h 21m
Affected: Company Enrichment APIBulk Company Enrichment APICompany Search API
Timeline · 3 updates
  1. identified Jan 22, 2025, 04:26 PM UTC

    We have identified an issue in the v29.0 release (deployed January 21, 2025) where Company Insights is not displaying the most recent months of aggregated headcount data as expected. Our engineering team is actively investigating the root cause and working on a resolution. Impact: - Company Insights in the API may show incomplete or missing data for the most recent reporting periods - This affects aggregate employee headcount calculations - A slight delay in License Deliveries as our team works towards a solution Our teams are prioritizing this issue and will provide regular updates as we work toward a resolution. Next Update: Within 2 hours For urgent inquiries, please contact your account team.

  2. identified Jan 22, 2025, 06:01 PM UTC

    Status: Fix in Progress We have identified the root cause of the missing Company Insights data. The issue affects only the most recent month of company headcount data, while historical data remains. Our engineering team is implementing a targeted fix that is expected to restore the missing data by the end of the day. In the meantime, we've reverted the company index to the previous data version. Impact: - The recent company release has been rolled back - Company data referenced in the person data remains accurate and accessible - Person data is not impacted We expect to complete the data restoration today and will provide another update once the fix has been deployed.

  3. resolved Jan 23, 2025, 12:47 AM UTC

    This incident has been resolved. The Company Enrichment, Company Search, and Bulk Company Enrichment APIs are now fully updated with v29.0 data and are functioning as expected.

Read the full incident report →

Major December 18, 2024

Increased errors in some API endpoints

Detected by Pingoru
Dec 18, 2024, 04:58 PM UTC
Resolved
Dec 18, 2024, 05:40 PM UTC
Duration
42m
Affected: Person Enrichment APIPerson Bulk Enrichment APIPerson Identify API
Timeline · 3 updates
  1. identified Dec 18, 2024, 05:28 PM UTC

    We have identified the issue and are implementing a fix

  2. monitoring Dec 18, 2024, 05:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 18, 2024, 05:40 PM UTC

    This incident has been resolved.

Read the full incident report →