People Data Labs incident

API Timeouts

Major Resolved View vendor source →

People Data Labs experienced a major incident on April 18, 2025 affecting Person Search API and Person Identify API and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2025, 12:02 PM UTC
Resolved
Apr 18, 2025, 12:36 PM UTC
Duration
34m
Detected by Pingoru
Apr 18, 2025, 12:02 PM UTC

Affected components

Person Search APIPerson Identify APICompany Search APIAutocompleteJob Title Enrichment APIIP Enrichment APIPerson Changelog API

Update timeline

  1. investigating Apr 18, 2025, 12:02 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 18, 2025, 12:02 PM UTC

    We are investigating an issue affecting all api endpoints where responses are timing out.

  3. investigating Apr 18, 2025, 12:36 PM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 18, 2025, 12:36 PM UTC

    The issue has been identified and resolved. We observed that the outage began at approximately 11:20 PM PST on April 17, 2025. We will continue to monitor.