Resolved after 1 day 5 hours, on February 25, 2025.
This incident has been resolved, and all emails that failed to be delivered have now been sent.
Update timeline
- investigating Feb 25, 2025, 08:09 AM UTC
We are currently experiencing issues with email delivery to signers in Penneo Sign. This may result in delays or non-receipt of signing emails and finalisation emails. Our team is actively investigating the issue.
- monitoring Feb 25, 2025, 09:24 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 25, 2025, 03:46 PM UTC
There was an Incident with Penneo Sign that resulted in email notifications not being sent between 15:00 February 24th and 10:00 February 25th. This includes email notifications for both needing to sign a document and when all parties have completed the signing of a document. Penneo will resend all failed notifications to affected users shortly. Apologies for the inconvenience.
- resolved Feb 26, 2025, 01:54 PM UTC
This incident has been resolved, and all emails that failed to be delivered have now been sent.
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