Penneo incident
SIGN: Users may experience issues with the case file finalisation process.
Minor Vendor's status page →
Resolved after 1 day, affecting Casefile and document management, on December 19, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Casefile and document management
Update timeline
- investigating Dec 19, 2024, 01:46 PM UTC
Users may experience issues with the case file finalisation process in Penneo Sign, resulting in the receipt of multiple finalisation emails. We are currently investigating this issue.
- identified Dec 20, 2024, 11:39 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 20, 2024, 01:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 20, 2024, 02:27 PM UTC
This incident has been resolved.
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