Penneo incident

The Penneo SIGN Web App is currently unavailable in both Production and Sandbox environments.

Resolved after 23 minutes, affecting Casefile and document management, on November 20, 2024.

monitoring Nov 20, 2024, 07:43 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 20, 2024, 07:39 AM UTC
Resolved
Nov 20, 2024, 08:02 AM UTC
Duration
23m
Detected by Pingoru
Nov 20, 2024, 07:39 AM UTC

Affected components

Casefile and document management

Update timeline

  1. investigating Nov 20, 2024, 07:39 AM UTC

    Users may encounter issues when attempting to access the Penneo SIGN Web Application in both Production and Sandbox environments. We are currently investigating the issue.

  2. monitoring Nov 20, 2024, 07:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 20, 2024, 08:02 AM UTC

    This incident has been resolved.

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