Penneo incident

Errors when exporting documents from the Silverfin integration to Penneo.

Resolved after 1 hour 49 minutes, affecting Casefile and document management, on September 4, 2024.

monitoring Sep 04, 2024, 11:36 AM UTC

We are continuing to monitor for any further issues.

Started
Sep 04, 2024, 09:47 AM UTC
Resolved
Sep 04, 2024, 11:37 AM UTC
Duration
1h 49m
Detected by Pingoru
Sep 04, 2024, 09:47 AM UTC

Affected components

Casefile and document management

Update timeline

  1. investigating Sep 04, 2024, 09:47 AM UTC

    Users may experience errors when exporting documents from the Silverfin integration to Penneo.

  2. monitoring Sep 04, 2024, 09:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 04, 2024, 11:36 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 04, 2024, 11:37 AM UTC

    This incident has been resolved.

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