Pear Deck Outage History

Pear Deck had 10 outages in the last 2 years totaling 150h 47m of downtime — averaging 0.4 incidents per month.

There were 10 Pear Deck outages since October 20, 2025 totaling 150h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.peardeck.com

Minor October 7, 2026

Degraded Performance – Pear Assessment - Student Responses Lost

Detected by Pingoru: Oct 07, 2026, 07:01 AM UTC
Resolved: Oct 07, 2026, 09:57 AM UTC
Duration: 2h 55m

Affected: Pear AssessmentStudent Assessment Delivery & Submission

Timeline · 3 updates

investigating Oct 07, 2026, 07:01 AM UTC

As of approximately Oct 6, 2026 1:06 AM PDT, we have seen increased reports of Student Responses lost during an assignment attempt within Pear Assessment - Student Assessment Delivery & Submission. Our team is currently working to resolve this issue and will keep you updated as we implement a fix. We sincerely apologize for any inconvenience.
investigating Oct 07, 2026, 07:02 AM UTC

We are continuing to investigate this issue.
resolved Oct 07, 2026, 09:57 AM UTC

After collecting and validating the available evidence, the reported issues were isolated to client-side network connectivity in a single district. No service metrics show degradation or impact during this period. We are closing this incident as no service-side issue was identified.

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Minor August 20, 2026

Students Disconnecting in Pear Assessment

Detected by Pingoru: Aug 20, 2026, 05:50 PM UTC
Resolved: Aug 20, 2026, 06:51 PM UTC
Duration: 1h

Affected: Pear AssessmentStudent Assessment Delivery & Submission

Timeline · 2 updates

investigating Aug 20, 2026, 05:50 PM UTC

We are currently investigating an issue where intermittently some students may be unexpectedly disconnected or kicked out of their assessments. Our team is actively working to identify the cause and resolve the issue. We apologize for the disruption and appreciate your patience while we investigate. We will provide updates as we learn more.
resolved Aug 20, 2026, 06:51 PM UTC

The issue has been resolved. We were able to identify a bug that impacted students who were using Desmos or Immersive Reader that impacted their ability to access assessments. The fix has been deployed to production. During deployment, some students may have been temporarily impacted again and those students should refresh the application/page or log out and log back in to ensure they are using the latest version. If this issue persists, please contact Support immediately. To troubleshoot, we would appreciate you including the assignment name, affected student details, and a screenshot of the error or notification received. Again, we apologize for the inconvenience. Thank you for your patience.

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Major July 8, 2026

Partial Outage – Product (Investigating)

Detected by Pingoru: Jul 08, 2026, 02:57 PM UTC
Resolved: Jul 08, 2026, 05:30 PM UTC
Duration: 2h 32m

Affected: Pear Deck

Timeline · 4 updates

investigating Jul 08, 2026, 02:57 PM UTC

Users of Chrome Version 150 will experience trouble loading Content, Classes, Curriculum, and Flashcard Factory within PearDeck. We are currently investigating the issue and working towards a fix. Reverting to Chrome 149 will restore access while we work to resolve this issue. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.
identified Jul 08, 2026, 03:17 PM UTC

The issue has been identified and we're working on a resolution.
identified Jul 08, 2026, 04:04 PM UTC

A fix for Chrome 150 is being deployed. ETA to resolution is approximately one hour
resolved Jul 08, 2026, 05:30 PM UTC

We have resolved the issue causing Chrome 150 to fail to load Content, Classes, Curriculum, and Flashcard Factory within PearDeck has been resolved. These pages now load on the latest Chrome. We apologize for any trouble caused by this issue.

Read the full incident report →

Notice May 8, 2026

Pear Deck Degraded Performance

Detected by Pingoru: May 08, 2026, 04:14 PM UTC
Resolved: May 08, 2026, 11:33 PM UTC
Duration: 7h 18m

Affected: Pear Deck

Timeline · 5 updates

investigating May 08, 2026, 04:14 PM UTC

We are aware of a current issue related to Pear Deck's Instant Decks feature. Customers are currently reporting some degraded performance. The team is currently investigating and we will be updating here as we have more information.
investigating May 08, 2026, 06:06 PM UTC

Our Engineers are still evaluating the root cause of this issue and we are diligently working to resolve the performance of our Instant Decks feature. We will continue to update this page as we have new information.
investigating May 08, 2026, 06:07 PM UTC

Our team is continuing to investigate the issue. We are currently working to identify the issue and will keep you updated as we implement a fix. We sincerely apologize for any inconvenience.
monitoring May 08, 2026, 10:27 PM UTC

A fix has been created and is being deployed. We will continue monitoring for any further issues before closing this incident. Thank you for your patience and we apologize for any inconvenience.
resolved May 08, 2026, 11:33 PM UTC

The issue with the Instant Decks feature in Pear Deck has been resolved. We have monitored increasing performance throughout the incident and have now released a fix to permanently solve for the performance of the feature. Thank you.

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Major March 16, 2026

Pear Practice Microsoft Login Issues

Detected by Pingoru: Mar 16, 2026, 01:55 PM UTC
Resolved: Mar 16, 2026, 03:10 PM UTC
Duration: 1h 15m

Affected: Pear Practice

Timeline · 2 updates

investigating Mar 16, 2026, 01:55 PM UTC

We are noticing issues logging into Pear Practice with Microsoft, we are investigating the issue.
resolved Mar 16, 2026, 03:10 PM UTC

We've resolved the incident and users are able to login with Microsoft again.

Read the full incident report →

Critical January 27, 2026

Pear Deck Learning Outage

Detected by Pingoru: Jan 27, 2026, 03:29 PM UTC
Resolved: Jan 27, 2026, 06:34 PM UTC
Duration: 3h 4m

Affected: Pear Deck

Timeline · 4 updates

investigating Jan 27, 2026, 03:29 PM UTC

We are currently investigating reports of an issue that is preventing Pear Deck from working as expected. We will keep this page up-to-date as we learn more. We apologize for any inconvenience.
investigating Jan 27, 2026, 04:35 PM UTC

We are continuing to investigate the issue. At this time all services continue to be unavailable to most users.
investigating Jan 27, 2026, 05:19 PM UTC

This issue has been resolved and all services are restored. We have been able to identify the root cause and will make changes to prevent the specific issue from happening again.
resolved Jan 27, 2026, 06:34 PM UTC

This incident has been resolved.

Read the full incident report →

Minor December 17, 2025

Schoology API Outage

Detected by Pingoru: Dec 17, 2025, 02:23 PM UTC
Resolved: Dec 22, 2025, 10:31 AM UTC
Duration: 4d 20h

Affected: Pear Assessment

Timeline · 3 updates

identified Dec 17, 2025, 02:23 PM UTC

We are currently experiencing issues with Schoology integrations due to an ongoing Schoology API outage. As a result, roster syncs, assignment posting, and Schoology SSO may be impacted for Schoology-connected districts.
monitoring Dec 17, 2025, 02:33 PM UTC

We are beginning to see recovery with Schoology integrations. Assignment posting and grading functionality has been restored and roster syncs are seeing success. We will continue to monitor the recovery of Schoology integration functionality.
resolved Dec 22, 2025, 10:31 AM UTC

The Schoology API outage has been resolved. All services are fully operational.

Read the full incident report →

Major December 4, 2025

Google Slides Pear Deck Add On Presenter Fails to Load

Detected by Pingoru: Dec 04, 2025, 02:46 PM UTC
Resolved: Dec 04, 2025, 04:07 PM UTC
Duration: 1h 21m

Affected: Pear Deck

Timeline · 4 updates

investigating Dec 04, 2025, 02:46 PM UTC

This morning we received numerous reports that users are unable to start the Pear Deck presenter from the Google Slides Add On. We have been able to reproduce the issue and are investigating the cause. As a workaround, the PearDeck App (https://app.peardeck.com) can be used to present through the Sessions page or by using the "Open existing file" button.
identified Dec 04, 2025, 03:18 PM UTC

We have identified the cause of the issue and are taking steps to restore the Google Slides Presenter.
identified Dec 04, 2025, 03:34 PM UTC

We are releasing a fix for the Google Slides Add On Presenter incident. Our estimated time to restoration of service is approximately 90 minutes.
resolved Dec 04, 2025, 04:07 PM UTC

This incident has been resolved. You can once again use the "Start Lesson" button from within the Google Slides Add On. We sincerely apologize for the inconvenience this issue may have caused you. We have identified improvements to prevent this specific incident from occurring again.

Read the full incident report →

Major November 4, 2025

Google is experiencing issues with Chromebook logins

Detected by Pingoru: Nov 04, 2025, 06:00 PM UTC
Resolved: Nov 04, 2025, 06:39 PM UTC
Duration: 39m

Affected: Pear Deck TutorPear AssessmentPear PracticePear Deck

Timeline · 2 updates

investigating Nov 04, 2025, 06:00 PM UTC

We are currently monitoring a reported issue affecting Google Chromebooks, where users are experiencing login difficulties. This issue is impacting both staff and students using Chromebooks. Our teams are actively monitoring the situation. We’ll provide updates as more information becomes available. Google Outage Page https://downdetector.com/status/google/
resolved Nov 04, 2025, 06:39 PM UTC

Update: Google has indicated that the incident affecting Chromebook logins has been fully resolved. https://support.cloud.google.com/portal/system-status?product=WORKSPACE Thank you for your patience and understanding while the issue was being investigated.

Read the full incident report →

Minor October 20, 2025

AWS Outage

Detected by Pingoru: Oct 20, 2025, 01:31 PM UTC
Resolved: Oct 21, 2025, 04:03 AM UTC
Duration: 14h 31m

Affected: Pear Assessment

Timeline · 6 updates

investigating Oct 20, 2025, 01:31 PM UTC

Our application is currently impacted by an ongoing AWS outage. We are monitoring the situation closely and will restore full service as soon as AWS systems recover. Thank you for your patience. AWS Outage Page https://health.aws.amazon.com/health/status
monitoring Oct 20, 2025, 04:54 PM UTC

Our application continues to be impacted by the ongoing AWS outage. We are monitoring the situation closely and will restore full service as soon as AWS systems recover. Thank you for your patience. AWS Outage Page https://health.aws.amazon.com/health/status
monitoring Oct 20, 2025, 04:54 PM UTC

We are continuing to monitor for any further issues.
monitoring Oct 20, 2025, 06:49 PM UTC

Our application is currently experiencing a partial outage due to an ongoing AWS service disruption. The application remains accessible, though some minor features may be temporarily unavailable. We are actively monitoring the situation and will restore full functionality as soon as AWS systems recover. Thank you for your patience and understanding. AWS Outage Page https://health.aws.amazon.com/health/status
identified Oct 21, 2025, 01:59 AM UTC

Most product issues resulting from the AWS outage have been resolved. However, Pear Assessment reporting features and Data Studio continue to be unavailable. We are working with AWS to restore the remaining functionality. Thank you for your continued patience.
resolved Oct 21, 2025, 04:03 AM UTC

The issues in Pear Assessment and Data Studio resulting from the AWS outage have been resolved. There may be a delay in any new data appearing in the reports as our systems work to process the backlog.

Read the full incident report →