Pear Deck experienced a minor incident on August 20, 2026 affecting Pear Assessment and Student Assessment Delivery & Submission, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 20, 2026, 05:50 PM UTC
We are currently investigating an issue where intermittently some students may be unexpectedly disconnected or kicked out of their assessments. Our team is actively working to identify the cause and resolve the issue. We apologize for the disruption and appreciate your patience while we investigate. We will provide updates as we learn more.
- resolved Aug 20, 2026, 06:51 PM UTC
The issue has been resolved. We were able to identify a bug that impacted students who were using Desmos or Immersive Reader that impacted their ability to access assessments. The fix has been deployed to production. During deployment, some students may have been temporarily impacted again and those students should refresh the application/page or log out and log back in to ensure they are using the latest version. If this issue persists, please contact Support immediately. To troubleshoot, we would appreciate you including the assignment name, affected student details, and a screenshot of the error or notification received. Again, we apologize for the inconvenience. Thank you for your patience.