Pear Deck incident

Google Slides Pear Deck Add On Presenter Fails to Load

Major Resolved View vendor source →

Pear Deck experienced a major incident on December 4, 2025 affecting Pear Deck, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 02:46 PM UTC
Resolved
Dec 04, 2025, 04:07 PM UTC
Duration
1h 21m
Detected by Pingoru
Dec 04, 2025, 02:46 PM UTC

Affected components

Pear Deck

Update timeline

  1. investigating Dec 04, 2025, 02:46 PM UTC

    This morning we received numerous reports that users are unable to start the Pear Deck presenter from the Google Slides Add On. We have been able to reproduce the issue and are investigating the cause. As a workaround, the PearDeck App (https://app.peardeck.com) can be used to present through the Sessions page or by using the "Open existing file" button.

  2. identified Dec 04, 2025, 03:18 PM UTC

    We have identified the cause of the issue and are taking steps to restore the Google Slides Presenter.

  3. identified Dec 04, 2025, 03:34 PM UTC

    We are releasing a fix for the Google Slides Add On Presenter incident. Our estimated time to restoration of service is approximately 90 minutes.

  4. resolved Dec 04, 2025, 04:07 PM UTC

    This incident has been resolved. You can once again use the "Start Lesson" button from within the Google Slides Add On. We sincerely apologize for the inconvenience this issue may have caused you. We have identified improvements to prevent this specific incident from occurring again.