Pear Deck incident

Degraded Performance – Pear Assessment - Student Responses Lost

Minor Resolved View vendor source →

Pear Deck experienced a minor incident on October 7, 2026 affecting Pear Assessment and Student Assessment Delivery & Submission, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2026, 07:01 AM UTC
Resolved
Oct 07, 2026, 09:57 AM UTC
Duration
2h 55m
Detected by Pingoru
Oct 07, 2026, 07:01 AM UTC

Affected components

Pear AssessmentStudent Assessment Delivery & Submission

Update timeline

  1. investigating Oct 07, 2026, 07:01 AM UTC

    As of approximately Oct 6, 2026 1:06 AM PDT, we have seen increased reports of Student Responses lost during an assignment attempt within Pear Assessment - Student Assessment Delivery & Submission. Our team is currently working to resolve this issue and will keep you updated as we implement a fix. We sincerely apologize for any inconvenience.

  2. investigating Oct 07, 2026, 07:02 AM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 07, 2026, 09:57 AM UTC

    After collecting and validating the available evidence, the reported issues were isolated to client-side network connectivity in a single district. No service metrics show degradation or impact during this period. We are closing this incident as no service-side issue was identified.