Pear Deck experienced a minor incident on October 20, 2025 affecting Pear Assessment, lasting 14h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 01:31 PM UTC
Our application is currently impacted by an ongoing AWS outage. We are monitoring the situation closely and will restore full service as soon as AWS systems recover. Thank you for your patience. AWS Outage Page https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 04:54 PM UTC
Our application continues to be impacted by the ongoing AWS outage. We are monitoring the situation closely and will restore full service as soon as AWS systems recover. Thank you for your patience. AWS Outage Page https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 04:54 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 06:49 PM UTC
Our application is currently experiencing a partial outage due to an ongoing AWS service disruption. The application remains accessible, though some minor features may be temporarily unavailable. We are actively monitoring the situation and will restore full functionality as soon as AWS systems recover. Thank you for your patience and understanding. AWS Outage Page https://health.aws.amazon.com/health/status
- identified Oct 21, 2025, 01:59 AM UTC
Most product issues resulting from the AWS outage have been resolved. However, Pear Assessment reporting features and Data Studio continue to be unavailable. We are working with AWS to restore the remaining functionality. Thank you for your continued patience.
- resolved Oct 21, 2025, 04:03 AM UTC
The issues in Pear Assessment and Data Studio resulting from the AWS outage have been resolved. There may be a delay in any new data appearing in the reports as our systems work to process the backlog.