PayU Latam experienced a minor incident on April 30, 2026 affecting BBVA (Bancomer) Visa, lasting 5h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 30, 2026, 10:47 PM UTC
Dear Customer Since 12:57 GMT - 5 we are having problems with BBVA in MEXICO for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 01, 2026, 04:09 AM UTC
Dear Customer, Since 18:46 GMT-5 the problem has been solved, BBVA in MEXICO for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.