PayU Latam incident

Degradation with Payment PSE in COLOMBIA

Notice Ongoing View vendor source →

PayU Latam is currently experiencing a notice incident affecting ACH-PSE, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 23, 2026, 05:18 PM UTC
Resolved
Ongoing
Duration
● 1h 42m
Detected by Pingoru
Jun 23, 2026, 05:18 PM UTC

Affected components

ACH-PSE

Update timeline

  1. investigating Jun 23, 2026, 05:18 PM UTC

    Dear Customer Since the 10:20 GMT - 5 we are having problems with PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.