PayU Latam incident
Degradation with Payment PRISMA in ARGENTINA
PayU Latam experienced a major incident on October 27, 2025 affecting Prisma Mastercard and Prisma Naranja and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 27, 2025, 02:46 AM UTC
Dear Customer Since 21:34 GMT - 5 we are having problems with PRISMA in ARGENTINA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Oct 27, 2025, 03:20 AM UTC
Dear Customer, Since the 21:52 GMT - 5 the problem has been solved, PRISMA in ARGENTINA for the PAYU platform is operating Stability on the part of the network is confirmed and normality in transactionality is evidenced. Sincerely, PayU customer service.