PayU Latam incident
Degradation with Payment ACH-PSE AVANZA in COLOMBIA
Resolved after 45 minutes, affecting ACH-PSE, on October 31, 2025.
Dear Customer, Since 13:04 GMT-5. the problem has been solved, ACH-PSE AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Sincerely, PayU customer service.
Affected components
Update timeline
- investigating Oct 31, 2025, 05:21 PM UTC
Dear Customer Since 12:00 GMT - 5 we are having problems with ACH-PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Oct 31, 2025, 06:06 PM UTC
Dear Customer, Since 13:04 GMT-5. the problem has been solved, ACH-PSE AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Sincerely, PayU customer service.
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