Resolved after 1 hour 58 minutes, affecting PayU Payments API and PayU Web Checkout, on November 13, 2025.
Dear Customer, As part of the ongoing updates to our platform, scheduled maintenance today caused the service to be completely unavailable between 6:35 and 6:40 UTC -5. Once processing was restored, degradation was observed on some networks until 8:25 UTC -5. The incident has been resolved and processing is now normal. Sincerely, PayU customer service.
Affected components
Update timeline
- investigating Nov 13, 2025, 11:40 AM UTC
Dear Customer Since 5:10 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in our PAYU PLATFORM which could be generating a degradation of the service. Our technical team is evaluating the impact, and they are working to resolve the issue as soon as possible. A High subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- identified Nov 13, 2025, 01:01 PM UTC
Dear Customer, The problem has been identified, our Support Team is working on a solution. Sincerely, PayU customer service.
- resolved Nov 13, 2025, 01:38 PM UTC
Dear Customer, As part of the ongoing updates to our platform, scheduled maintenance today caused the service to be completely unavailable between 6:35 and 6:40 UTC -5. Once processing was restored, degradation was observed on some networks until 8:25 UTC -5. The incident has been resolved and processing is now normal. Sincerely, PayU customer service.
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