PayU Latam experienced a major incident on November 13, 2025 affecting PayU Payments API and PayU Web Checkout, lasting 1h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 13, 2025, 11:40 AM UTC
Dear Customer Since 5:10 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in our PAYU PLATFORM which could be generating a degradation of the service. Our technical team is evaluating the impact, and they are working to resolve the issue as soon as possible. A High subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- identified Nov 13, 2025, 01:01 PM UTC
Dear Customer, The problem has been identified, our Support Team is working on a solution. Sincerely, PayU customer service.
- resolved Nov 13, 2025, 01:38 PM UTC
Dear Customer, As part of the ongoing updates to our platform, scheduled maintenance today caused the service to be completely unavailable between 6:35 and 6:40 UTC -5. Once processing was restored, degradation was observed on some networks until 8:25 UTC -5. The incident has been resolved and processing is now normal. Sincerely, PayU customer service.