Resolved after 1 hour 45 minutes, affecting Nequi, on November 15, 2025.
Dear Customer, Since 09:23 GMT -5 the problem has been solved, ACH-PSE NEQUI in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Affected components
Update timeline
- investigating Nov 15, 2025, 01:30 PM UTC
Dear Customer Since 08:00 GMT - 5 we are having problems with ACH-PSE NEQUI in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Nov 15, 2025, 03:15 PM UTC
Dear Customer, Since 09:23 GMT -5 the problem has been solved, ACH-PSE NEQUI in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Your product runs on more than PayU Latam
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services