PayU Latam experienced a major incident on November 15, 2025 affecting Nequi, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 15, 2025, 01:30 PM UTC
Dear Customer Since 08:00 GMT - 5 we are having problems with ACH-PSE NEQUI in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Nov 15, 2025, 03:15 PM UTC
Dear Customer, Since 09:23 GMT -5 the problem has been solved, ACH-PSE NEQUI in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.