Resolved after 1 hour 30 minutes, affecting Klap (Multicaja), on November 18, 2025.
Dear Customer, Since 08:16 hs. UTC - 5 the problem has been solved,KLAP in CHILE for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:54 PM UTC
Dear Customer Since 07:10 UTC - 5, we have been experiencing problems with KLAP in CHILE for the PayU platform. Rejected transactions have increased due to a massive outage in Chile with Cloudflare. We are working with our support team to find a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Nov 18, 2025, 02:24 PM UTC
Dear Customer, Since 08:16 hs. UTC - 5 the problem has been solved,KLAP in CHILE for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
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