PayU Latam experienced a minor incident on November 20, 2025 affecting ACH-PSE and PSE AVANZA, lasting 5h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 20, 2025, 12:28 AM UTC
Dear Customer We are experiencing problems with the payment network PSE-PSE AVANZA-NEQUI in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. A LARGE subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Nov 20, 2025, 05:48 AM UTC
Dear Customer, Since 22:30 hs UTC-5. the problem has been solved,PSE-PSE AVANZA-NEQUI in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.