Resolved after 46 minutes, affecting ACH-PSE, on November 27, 2025.
Dear Customer, Since 10:14 the incident has been resolved, ACH PSE - NEQUI in Colombia for the PAYU platform is operational and functional Sincerely, PayU customer service.
Affected components
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- investigating Nov 27, 2025, 02:53 PM UTC
Dear Customer Since 9:28 GMT - we are having problems with ACH PSE - NEQUI in Colombia for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED and BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Nov 27, 2025, 03:40 PM UTC
Dear Customer, Since 10:14 the incident has been resolved, ACH PSE - NEQUI in Colombia for the PAYU platform is operational and functional Sincerely, PayU customer service.
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