PayU Latam incident

Degradation with Payment PSE-ACH-NEQUI Colombia

Minor Resolved View vendor source →

PayU Latam experienced a minor incident on November 27, 2025 affecting ACH-PSE, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2025, 02:53 PM UTC
Resolved
Nov 27, 2025, 03:40 PM UTC
Duration
46m
Detected by Pingoru
Nov 27, 2025, 02:53 PM UTC

Affected components

ACH-PSE

Update timeline

  1. investigating Nov 27, 2025, 02:53 PM UTC

    Dear Customer Since 9:28 GMT - we are having problems with ACH PSE - NEQUI in Colombia for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED and BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

  2. resolved Nov 27, 2025, 03:40 PM UTC

    Dear Customer, Since 10:14 the incident has been resolved, ACH PSE - NEQUI in Colombia for the PAYU platform is operational and functional Sincerely, PayU customer service.