PayU Latam incident
Degradation with Payment PRISMA in ARGENTINA
PayU Latam experienced a minor incident on December 3, 2025 affecting Prisma Mastercard and Prisma Naranja and 1 more component, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 03, 2025, 06:38 PM UTC
Dear Customer Since 13:30 GMT - 5 we are having problems with PRISMA in ARGENTINA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Dec 03, 2025, 07:41 PM UTC
Dear Customer, Since the 14:12 GMT-5 the problem has been solved, PRISMA-AR in Argentina for the PAYU platform is operating Stability on the part of the network is confirmed and normality in transactionality is evidenced. Sincerely, PayU customer service.