PayU Latam incident
Degradation with Payment ACH-PSE AVANZA in COLOMBIA
Resolved after 2 hours 21 minutes, affecting PSE AVANZA, on December 3, 2025.
Dear Customer, Since the 14:56 the problem has been solved, ACH-PSE in Colombia for the PAYU platform is operating Stability on the part of the network is confirmed and normality in transactionality is evidenced. Sincerely, PayU customer service.
Affected components
Update timeline
- investigating Dec 03, 2025, 06:32 PM UTC
Dear Customer Since 13:05 GMT - 5 we are having problems with ACH-PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Dec 03, 2025, 08:53 PM UTC
Dear Customer, Since the 14:56 the problem has been solved, ACH-PSE in Colombia for the PAYU platform is operating Stability on the part of the network is confirmed and normality in transactionality is evidenced. Sincerely, PayU customer service.
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