Resolved after 41 minutes, affecting Prisma Mastercard and Prisma Visa, on December 5, 2025.
Dear Customer, Since 20:27 hs. the problem has been solved,PRISMA in ARGENTINA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Affected components
Update timeline
- investigating Dec 05, 2025, 01:27 AM UTC
Dear Customer Since 20:15 GMT - 5 we are having problems with PRISMA in ARGENTINA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Dec 05, 2025, 02:08 AM UTC
Dear Customer, Since 20:27 hs. the problem has been solved,PRISMA in ARGENTINA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
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