PayU Latam incident

Degradation with Payment ACH-PSE in COLOMBIA

Minor Resolved View vendor source →

PayU Latam experienced a minor incident on December 8, 2025 affecting ACH-PSE, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Dec 08, 2025, 03:14 AM UTC
Resolved
Dec 08, 2025, 03:24 AM UTC
Duration
9m
Detected by Pingoru
Dec 08, 2025, 03:14 AM UTC

Affected components

ACH-PSE

Update timeline

  1. investigating Dec 08, 2025, 03:14 AM UTC

    Dear Customer Since 22:04 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

  2. resolved Dec 08, 2025, 03:24 AM UTC

    Dear Customer, Since 22:20 GMT-5 the problem has been solved, ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.