Resolved after 3 hours 21 minutes, affecting ACH-PSE and PSE AVANZA, on December 19, 2025.
Dear Customer, Since the 15:15 GMT - 5 the problem has been solved, ACH-PSE AND PSE_AVANZA in COLOMBIA for the PAYU platform is operating Stability on the part of the network is confirmed and normality in transactionality is evidenced. Sincerely, PayU customer service.
Affected components
Update timeline
- investigating Dec 19, 2025, 05:57 PM UTC
Dear Customer Since 12:45 GMT - 5 we are having problems with ACH-PSE and PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ABANDONED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Dec 19, 2025, 09:19 PM UTC
Dear Customer, Since the 15:15 GMT - 5 the problem has been solved, ACH-PSE AND PSE_AVANZA in COLOMBIA for the PAYU platform is operating Stability on the part of the network is confirmed and normality in transactionality is evidenced. Sincerely, PayU customer service.
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