Resolved after 1 hour 35 minutes, affecting ACH-PSE and PSE AVANZA, on January 6, 2026.
Dear Customer Since 14:25 GMT -5, the incident has been resolved, the payment platform works with no incidents. Estimado Cliente Desde las 14:25 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad Sincerely, PayU customer service.
Affected components
Update timeline
- investigating Jan 06, 2026, 06:30 PM UTC
Dear Customer Since 13:20 GMT - 5 we are having problems with PSE AND PSE_AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Jan 06, 2026, 08:05 PM UTC
Dear Customer Since 14:25 GMT -5, the incident has been resolved, the payment platform works with no incidents. Estimado Cliente Desde las 14:25 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad Sincerely, PayU customer service.
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