PayU Latam incident

Degradation with Payment ACH-PSE in COLOMBIA

Major Resolved View vendor source →

PayU Latam experienced a major incident on January 25, 2026 affecting ACH-PSE and PSE AVANZA, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2026, 05:24 AM UTC
Resolved
Jan 25, 2026, 06:11 AM UTC
Duration
47m
Detected by Pingoru
Jan 25, 2026, 05:24 AM UTC

Affected components

ACH-PSEPSE AVANZA

Update timeline

  1. investigating Jan 25, 2026, 05:24 AM UTC

    Dear Customer Since 00:11 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

  2. resolved Jan 25, 2026, 06:11 AM UTC

    Dear Customer, Since 00:50 GMT-5 the problem has been solved, ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.