PayU Latam incident
Incident with Payment Network PSE BANCOLOMBIA
PayU Latam experienced a minor incident on January 26, 2026 affecting Colombia Payment Processing and Bancolombia Bank, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 26, 2026, 03:21 PM UTC
Dear Customer Since 09:15 GMT -5 we are experiencing problems with the payment network PSE BANCOLOMBIA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error. Estimado Cliente Desde las 09:15 GMT-5 estamos teniendo problemas con el medio de pago PSE BANCOLOMBIA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores. Cordialmente, Servicio al cliente PayU
- investigating Jan 26, 2026, 04:14 PM UTC
Dear Customer Since 10:30 GMT -5, BANCOLOMBIA the incident has been resolved, the payment platform works with no incidents. Sincerely Customer Service PayU. Estimado Cliente Desde las 10:30 GMT -5 BANCOLOMBIA ha solucionado el incidente, el medio de pago procesa con normalidad. Cordialmente, Servicio al cliente PayU
- resolved Jan 26, 2026, 04:16 PM UTC
This incident has been resolved.