PayU Latam incident
Degradation with Payment ACH_PSE AND PSE_AVANZA COLOMBIA
PayU Latam experienced a minor incident on February 2, 2026 affecting ACH-PSE and PSE AVANZA, lasting 2h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 02, 2026, 11:56 PM UTC
Dear Customer Since 18:50 GMT - 5 we are having problems with ACH_PSE AND PSE_AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Feb 03, 2026, 02:50 AM UTC
Dear Customer, Since 19:50 hs.GMT - 5 the problem has been solved,ACH_PSE AND PSE_AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.