Degradation with Payment ACH-PSE AVANZA-NEQUI

Update timeline

1. investigating Feb 03, 2026, 02:26 PM UTC

   Dear Customer Since 09:00 GMT - 5 we are having problems with ACH-PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. identified Feb 03, 2026, 03:04 PM UTC

   Dear Customer, PSE-ACH has updated its list of banks, disabling Nequi due to the incident and the entity is still under review. Sincerely, PayU customer service.

3. resolved Feb 03, 2026, 04:12 PM UTC

   Dear Customer, Since 11:00 GMT-5 the problem has been solved,ACH-PSE NEQUI in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.