Resolved after 1 hour 16 minutes, affecting Klap (Multicaja), on February 15, 2026.
Dear Customer, Since 21:55 hs. GMT - 5 the problem has been solved,KLAP in CHILE for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Affected components
Update timeline
- investigating Feb 15, 2026, 02:19 AM UTC
Dear Customer Since 21:08 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Feb 15, 2026, 03:36 AM UTC
Dear Customer, Since 21:55 hs. GMT - 5 the problem has been solved,KLAP in CHILE for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
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