Affected components
Update timeline
- investigating Feb 20, 2026, 12:41 PM UTC
Dear Customer Since 07:20 GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Feb 20, 2026, 04:25 PM UTC
Dear Customer, Since 11:15 GMT-5 the problem has been solved,IZIPAY in PERU for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
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