PayU Latam incident

Degradation with Payment ACH-PSE and PSE AVANZA in COLOMBIA

PayU Latam experienced a minor incident on February 22, 2026 affecting PSE AVANZA, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started: Feb 22, 2026, 02:38 PM UTC
Resolved: Feb 24, 2026, 01:45 PM UTC
Duration: 1d 23h
Detected by Pingoru: Feb 22, 2026, 02:38 PM UTC

Affected components

PSE AVANZA

Update timeline

investigating Feb 22, 2026, 02:38 PM UTC

Dear Customer Since 09:00 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
resolved Feb 24, 2026, 01:45 PM UTC

Dear Customer, Since 00:37 GMT - 5, the problem has been solved,ACH-PSE and PSE AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.