PayU Latam incident

Degradation with Payment ACH-PSE in COLOMBIA

Resolved after 18 minutes, affecting ACH-PSE and PSE AVANZA, on March 3, 2026.

resolved Mar 03, 2026, 12:59 AM UTC

Dear Customer, Since 19:50 GMT-5 the problem has been solved, ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

Other major vendors with incidents that started within 30 minutes of this one

Started
Mar 03, 2026, 12:40 AM UTC
Resolved
Mar 03, 2026, 12:59 AM UTC
Duration
18m
Detected by Pingoru
Mar 03, 2026, 12:40 AM UTC

Affected components

ACH-PSEPSE AVANZA

Update timeline

  1. investigating Mar 03, 2026, 12:40 AM UTC

    Dear Customer Since 19:15 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

  2. resolved Mar 03, 2026, 12:59 AM UTC

    Dear Customer, Since 19:50 GMT-5 the problem has been solved, ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

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