PayU Latam incident
Degradation with Payment ACH-PSE in COLOMBIA
PayU Latam experienced a minor incident on March 10, 2026 affecting ACH-PSE, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 10, 2026, 06:51 PM UTC
Dear Customer Since 13:30 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Mar 10, 2026, 08:06 PM UTC
Dear Customer, Since the 15:00 the problem has been solved, ACH-PSE in COLOMBIIA for the PAYU platform is operating Stability on the part of the network is confirmed and normality in transactionality is evidenced. Sincerely, PayU customer service.