Degradation with Payment ACH-PSE in COLOMBIA

Update timeline

1. investigating Mar 10, 2026, 06:51 PM UTC

   Dear Customer Since 13:30 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. resolved Mar 10, 2026, 08:06 PM UTC

   Dear Customer, Since the 15:00 the problem has been solved, ACH-PSE in COLOMBIIA for the PAYU platform is operating Stability on the part of the network is confirmed and normality in transactionality is evidenced. Sincerely, PayU customer service.