Resolved after 1 hour 16 minutes, affecting ACH-PSE, on March 16, 2026.
Dear Customer Since 10:40 GMT-5 the incident has been resolved, the payment method processes without problems. Sincerely, Customer Service PayU. Estimado Cliente Desde las 10:40 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad. Cordialmente, Servicio al cliente PayU
Affected components
Update timeline
- investigating Mar 16, 2026, 03:03 PM UTC
Dear Customer Since 9:56 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. Sincerely, Customer Service PayU. Estimado Cliente Desde las 9:56 GMT-5 estamos teniendo problemas con el medio de pago PSE-AVANZA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Cordialmente, Servicio al cliente PayU
- investigating Mar 16, 2026, 04:19 PM UTC
Dear Customer Since 10:40 GMT-5 the incident has been resolved, the payment method processes without problems. Sincerely, Customer Service PayU. Estimado Cliente Desde las 10:40 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad. Cordialmente, Servicio al cliente PayU
- resolved Mar 16, 2026, 04:19 PM UTC
This incident has been resolved.
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