Resolved after 36 minutes, affecting ACH-PSE, on March 17, 2026.
Dear Customer, Since 20:14 hs. the problem has been solved, ACH - PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Affected components
Update timeline
- investigating Mar 17, 2026, 01:05 AM UTC
Dear Customer Since 19:30 GMT - we are having problems with ACH-PSE in Colombia for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Mar 17, 2026, 01:42 AM UTC
Dear Customer, Since 20:14 hs. the problem has been solved, ACH - PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
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