Degradation with Payment ACH-PSE Colombia

Update timeline

1. investigating Mar 17, 2026, 01:05 AM UTC

   Dear Customer Since 19:30 GMT - we are having problems with ACH-PSE in Colombia for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. resolved Mar 17, 2026, 01:42 AM UTC

   Dear Customer, Since 20:14 hs. the problem has been solved, ACH - PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.