PayU Latam experienced a major incident on March 26, 2026 affecting ACH-PSE and PSE AVANZA, lasting 12h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 26, 2026, 08:36 PM UTC
Dear Customer Since 14:44 GMT -5 we are having problems with PSE - BANCOLOMBIA in Colombia for PayU platform, decline transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Mar 27, 2026, 09:34 AM UTC
Dear Customer, Since 22:20 hs. the problem has been solved,PSE - BANCOLOMBIA in Colombia for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.