PayU Latam incident
Degradation with Payment ACH-PSE AVANZA in COLOMBIA
Resolved after 41 minutes, affecting PSE AVANZA, on April 11, 2026.
Dear Customer, Since 09:03 GMT-5 the problem has been solved, PSE AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Affected components
Update timeline
- investigating Apr 11, 2026, 01:32 PM UTC
Dear Customer Since 07:50 GMT - 5 we are experiencing problems with PSE AVANZA in COLOMBIA for PayU platform, erroneous transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Apr 11, 2026, 02:13 PM UTC
Dear Customer, Since 09:03 GMT-5 the problem has been solved, PSE AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
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