PayU Latam incident

Degradation with Payment ACH-PSE AVANZA in COLOMBIA

Minor Resolved View vendor source →

PayU Latam experienced a minor incident on April 11, 2026 affecting PSE AVANZA, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2026, 01:32 PM UTC
Resolved
Apr 11, 2026, 02:13 PM UTC
Duration
41m
Detected by Pingoru
Apr 11, 2026, 01:32 PM UTC

Affected components

PSE AVANZA

Update timeline

  1. investigating Apr 11, 2026, 01:32 PM UTC

    Dear Customer Since 07:50 GMT - 5 we are experiencing problems with PSE AVANZA in COLOMBIA for PayU platform, erroneous transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

  2. resolved Apr 11, 2026, 02:13 PM UTC

    Dear Customer, Since 09:03 GMT-5 the problem has been solved, PSE AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.